Reference

Our Legal Terms for Account Holders in Indonesia

These terms set out how px991 operates your account, how we handle your data, and what conditions apply when you access our lobby from Indonesia. Availability depends on local law and eligible regions — read this section before opening your account.

Account conditions apply at registrationData handled under this policyAccess subject to local lawDANA, OVO, GoPay wallet rules includedContact us for policy queries
px991 Our Legal Terms for Account Holders in Indonesia
HOW WE HANDLE IT

Data Handling, Cookies, and Account Security

Our approach to account security and data retention follows the obligations we carry as a platform serving Indonesia. Each item below covers a specific area — from how cookies work on our pages to how you can request changes to your stored account data.

Cookie Policy

We use session and preference cookies to keep your account lobby state intact across pages. You can adjust cookie permissions from your browser settings at any time without losing your account.

Account Data Retention

Account data — including your registered wallet identifiers for DANA, OVO, or GoPay — is retained for the minimum period required by our verification and dispute obligations, then deleted.

Security Practices

Account access uses OTP verification on login and on wallet withdrawal requests. SSL encryption covers all data in transit between your device and our servers, including mobile sessions.

Data Change Requests

To update or remove stored personal data, submit a request through live chat or email with your account ID. We process verified requests within the period stated in our data policy.

POLICY CONTACT

How to Reach Us on Legal or Policy Matters

Live Chat Reach our support team directly through the live chat widget in your account dashboard. Policy questions, account conditions, and wallet-related queries are all handled here.
Email Support Send detailed legal or data-related requests to our support email. Include your registered account ID and the specific policy clause you are asking about for a faster reply.
Account Help Centre The Help Centre inside your account lists policy documents, wallet condition pages, and contact forms — accessible from the account menu on both mobile and desktop.

Common Questions About Our Legal Terms

These are the questions we actually get from account holders about policy, data, and legal conditions. If yours is not here, contact us through live chat with your account ID ready.

Yes. These terms apply to all accounts regardless of where in Indonesia you access from. Availability of specific features still depends on local law and your eligible region.

Wallet identifiers linked to your account are retained for the minimum period required for verification and dispute resolution, then permanently removed from our systems per our data policy.

Submit a data access request via live chat or email, including your registered account ID. We verify your identity first, then provide the data summary within our stated processing period.

No. We notify registered account holders via their confirmed contact method before any material change takes effect. Continuing to use your account after that notice counts as acceptance.

GoPay transactions fall under our payment conditions section, which sets out transaction limits, reversal rules, and dispute paths. Local financial regulations in Indonesia also apply alongside our terms.

Contact our support team through live chat first. Bring your account ID and the specific clause in question. For unresolved matters, our email channel handles formal written disputes.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.